Since 1954, Family Horizons Credit Union has placed an emphasis on superior member service and grown to become the fifth largest Indianapolis-based credit union.  We are proud of our reputation of genuine hospitality and sincere dedication to each of our members. 

Responsibilities:

• Promote good member relations by consistently maintaining a friendly demeanor, can-do attitude, and willingness to help at all times.
• Interact well, and in a positive manner, with members, management, and co-workers.  
• Develop a rapport with members, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• Act with confidence by answering or finding the answers to members’ questions and offering solutions.
• Maintain a position of trust and responsibility by keeping all members’ business confidential.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Initiate conversations to uncover member needs and be capable of effectively referring members for credit union products and services, so that members’ personal goals and credit union goals are consistently met and/or exceeded.
• Process checks, deposits, withdrawals, transfers, loan payments, cash advances, and U.S. Savings Bonds, sell Travelers Cheques, Cashiers Checks, Money Orders, and Theme Park Tickets, and balance cash drawer daily.
• Assist members with various forms (i.e. payroll, ACH, stop payment, wire transfer, etc.)
• Actively participate in all promotions and cross-sell credit union products and services.  
• Comply with Family Horizons Credit Union’s policies and procedures, maintaining ethical behavior at all times.

We offer excellent pay and benefits (Medical, Dental, and Life Insurance, Vacation and Sick Pay, 401K & more) as well as opportunities for advancement.  High school graduate or equivalent required.  Minimum 6 months cash-handling experience preferred.  Proficient computer ability including Windows PC navigation needed.  Flexibility in scheduling required.  Criminal Background and Credit Check required prior to hire.