Family Horizons Coronavirus preparedness 

Posted 06/24/2020

The health and safety of our members and employees is top priority at Family Horizons.

Under the guidance of local health and government officials, we are preparing to safely re-open our lobbies effective 06/24/2020. While lobbies have remained closed due to COVID-19, our team has had the pleasure of assisting members through our Call Center, drive-thru, and Live Chat feature. Through these opportunities, you have encouraged us by your kindness and the patience you’ve shown as you may have experienced longer than normal wait times. Thank you for your continued support!

We want you to know that during these unprecedented times, the team at Family Horizons is dedicated to providing you with the financial guidance and support that you have come to rely on. As we continue to monitor this evolving situation and the impact of the COVID-19 virus within our local communities, our operating strategies will be reviewed and updated as needed. We have prepared our lobbies with the following safeguards and are taking the necessary precautions as recommended:

• Personal Protection Barriers have been installed at teller windows and member service desks
• Social distancing decals have been strategically placed within our branches to help maintain the appropriate 6ft. distance
• Employee health screenings are conducted daily
• Hand sanitizer and masks are available for member and employee use
• Enhanced disinfecting protocols and cleaning of high touch surfaces
• Limited capacity in branch lobbies

When visiting Family Horizons, we’d ask that you please limit the number of people in your party to those who are pertinent to the transaction. Our waiting areas and restrooms are temporarily closed and we ask that you observe social distancing by keeping 6 ft. between you and others around you. If you are wearing a mask, you may be asked to slide down your mask for identification purposes. If lobbies reach full capacity, you may be asked to wait outside until others have departed. Furthermore, if you have flu like symptom or running a fever in the past 72 hours please refrain from entering or visiting our branch and contact us if you need assistance.

We encourage you to continue using the following electronic banking services and to visit our drive-thru whenever possible:

• Home Banking
• Mobile Banking
• Mobile Deposit
• Maggie
• Live Chat
• Zelle
• Surcharge free ATMs

Finally, we would like to thank our amazing Family Horizons team members who have courageously remained on the financial front line throughout this uncertain time. We are grateful for the commitment they’ve shown and the important role they’ve played as Family Horizons continues to meet the needs of our communities during this pandemic!

We have temporarily updated our Lobby hours to the following:

Monday-Friday: 9:00am-4:00pm
Saturday: 9:00am-12:00pm

We will continue to provide updates regarding any new developments and we encourage you to contact us if you have any questions or concerns. Most importantly, we wish you and your family a wonderful summer. Stay safe and healthy!

 

Posted 03/18/2020

Effective Saturday, 03/21/2020 our lobby will be temporarily closed to help limit the spread of Coronavirus (COVID-19).  The drive up is open and will remain open during our normal hours for your banking needs.  If you require personal interaction, please contact us for arrangements. Family Horizons is here for you.  We remain financially strong with dedicated employees ready to help.  Your money is safe, secure and insured by the federal government.

 

Posted 03/13/2020

As the Coronavirus (COVID-19) continues to disrupt places of business and the lives of so many around the world, Family Horizons is committed to providing convenient services and support for you.  We have recently realized the impact of the virus in the local communities we serve, and our team is ready to help! 

As we continue to monitor the latest news, the health and safety of our members and employees will remain a top priority.  Advisories from the CDC and local Health Departments will be taken into consideration as our team implements best practices.  At this time, our branches remain open and we have taken the appropriate measures to clean and provide a safe environment for members and employees.  Our teams are disinfecting ATMs, teller stations, restrooms, door handles, desk surfaces, and drive-thru tubes daily. 

To help prevent the spread of this virus within our communities, we need your help!  Those who are sick or who may have been in contact with someone who has the COVID-19 virus, we would ask that you please refrain from visiting one of our branches.  If you need to visit a surcharge-free ATM, please use our ATM locator to find the nearest Alliance One network ATM. 

We encourage all members to utilize the electronic banking services we offer, and feel confident that you can bank securely and conveniently with Family Horizons.  Download the Family Horizons Mobile app after enrolling in Home Banking.  If you have not yet enrolled in Home Banking, click here to enroll in Home Banking

With our extensive electronic offerings, you can access your accounts, pay bills, transfer money, deposit checks, and view your statements online!

  • Mobile Banking – With Mobile Banking, your banking needs fit right in your pocket. You can access your accounts from your phone virtually anywhere, at any time. 
  • Mobile Deposit – With Mobile Banking Deposit, you can make check deposits directly to your Family Horizons Checking account from your mobile device.
  • Maggie – Maggie Audio Response Service is free to members, and allows you to easily perform a variety of account transactions by phone. 
  • Popmoney – Popmoney is an innovative personal payment service offered by Family Horizons that eliminates the hassle of writing a check or carrying cash. 

If you have been affected by COVID-19 and need assistance with your accounts or loans, please contact us at 317-352-0423 or through our Live Chat feature during normal business hours.  Our employees are ready and available to help you with any of your banking needs. 

You may also visit our website for updates on how Family Horizons is responding to the Coronavirus outbreak and any changes to our normal operations.  For more information on how you can protect your family from this virus, visit the CDC’s resource center. 

We appreciate you, and above all, we wish you and your family good health.