Two-Factor Authentication
In order to further protect your account, Two-Factor Authentication has been added to your Home and Mobile Banking login.
With Two-Factor Authentication, a one-time passcode verification feature, we will ensure your accounts within Home Banking and Mobile Banking remain safe and secure! This added security feature is designed to confirm your identity and prevent unauthorized access to your account information.
How to Enroll and get started:
1. Navigate to Home Banking or your Mobile Banking App and enter your User ID and password (Security Code) in the login box.
2. After logging in, you will be asked to setup security questions to confirm your identity. Enter the answers to your security questions and the tap “Continue”.
3. You will be able to select your default phone number and choose the passcode method-via text message or automated phone call. After making your selection, tap “Enroll” to continue.
4. After tapping “Enroll”, you should receive a one-time passcode to your specified phone number. Enter the code when received, and then tap “Verify”.
5. Enrollment successful! From time to time, you may receive a one-time passcode to login in to your Home Banking and Mobile Banking. You can manage your Two-Factor authentication setting under the “More” menu.
Below are some frequently asked questions regarding Two-Factor Authentication:
What is Two-Factor Authentication?
Two-Factor Authentication is a security method that requires users to provide more than one form of authentication to access an account.
Why is Two-Factor Authentication used?
Two-Factor Authentication is used to add an extra layer of security to online accounts such as bank accounts, credit card accounts, insurance, and utilities. Two-Factor Authentication makes it harder for hackers to access information if the account has been compromised.
Why is Family Horizons enabling Two-Factor Authentication to Home and Mobile Banking?
Family Horizons is enabling Two-Factor Authentication to Home and Mobile banking to add an extra layer of security for members. This process will make it harder for hackers to access sensitive information like balances, account numbers, loan information, or transactions, if your account is compromised.
Where can members update personal information?
Members can update personal information directly within Home Banking. Members can also update personal information by visiting either branch location, by chat, or by calling us at (317)-352-0423.
For more information on Two-Factor Authentication or need help enrolling, please visit one of our branch locations, chat, or call us at (317) 352-0423.
